Unlimited Tech Solutions · 5 days ago

Account Manager

United States

Full-time

Remote

Entry, Mid Level

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Culture & Values

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Responsibilities

Serve as the main point of contact for client concerns and needs

Handle inquiries and requests from customers, ensuring their needs are addressed

Monitor accounts to provide services within budget and meet client needs

Collaborate with team members to enhance business processes

Identify upsell opportunities and collaborate with internal and external teams

Manage client tasks, deadlines, and priorities in coordination with project management

Assist with incoming requests and escalations

Focus on client success and build trusting relationships

Track and measure key account metrics

Work on multiple projects concurrently

Qualification

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Project ManagementClient Relationship ManagementProblem-SolvingHard WorkingTech-SavvyAccountableMatureResponsibleOrganizedClient ManagementEmpatheticDetail-OrientedQuality AssuranceClear Communication

Required

Problem-solving abilities and provide solid, efficient solutions. Anticipate potential problems and barriers and actively seek out internal resources to solve possible roadblocks

Proven ability to work on multiple projects and consistently meet deadlines

Tech-savvy. Ability to quickly figure things out on your own when working with various tools. This is crucial for this position

Accountable, mature, responsible, organized, and delivers on promises

Strong client management skills with an assertive yet empathic presence. (i.e., you’re nice)

Extremely organized, detail oriented, and focused on quality assurance

Experience working in a fast-paced environment while being able to manage and prioritize changing deadlines

Clear, concise and compelling communication (visual, verbal, and written) skills

Available during EST mornings and afternoons