Cohere · 1 week ago

Customer Success Manager

New York, NY

Contract

Onsite

Mid, Senior Level

5+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Artificial Intelligence (AI)Generative AI

Comp. & Benefits

Insider Connection @Cohere

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Be an expert in Cohere's product suite

Act as the voice of the customer. Identify insights & communicate them to our Product, Sales and Engineering teams

- Unblock paths to deployment: partner with internal teams and customers to remove blockers and speed up time to deployment and value.

Gain a deep understanding of the customers' needs and guide them strategically towards solutions

Own the end-to-end renewal process (forecasting, reporting, mitigating churn & lead renewals) - conduct QBR’s, identify expansion opportunities, manage contract negotiations & coordinate with product teams

Build a trusted advisor relationship with customers

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer successTechnical enterprise productAI industryLLMsMachine learningCross-functional collaborationProblem-solvingCollaborative mindsetCommunication skillsListening skillsAdaptabilityResourcefulnessSolutions EngineeringAPIsPythonModel ServingThoughtful WorkerLifelong LearnerKindPlayfulTeam Player

Required

5+ years of experience in Customer Success working with a technical enterprise product/solution

A natural passion and interest in the AI industry (LLMs in particular)

Crisp communication skills. You listen well (you put yourself in the users shoes). You have experience articulating technical terms to non-technical audiences

A collaborative mindset & experience working cross-functionally with multiple teams and stakeholders.

A strong understanding or a background in LLMs, AI or Machine Learning

The ability to do whatever it takes to solve a problem. The ability to pivot with speed. Resourcefulness and willingness to explore multiple solutions

Preferred

A solutions engineering skillset (ie. some knowledge of APIs/Python/model serving is nice to have

If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! If you consider yourself a thoughtful worker, a lifelong learner, and a kind and playful team member, Cohere is the place for you.