188 applicants

Company

Original Job Post

Confluent · 21 hours ago

Customer Success Manager

United States

Full-time

Remote

Senior Level

$99K/yr - $116K/yr

5+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

AnalyticsCloud Data Services

H1B Sponsorship

Comp. & Benefits

Insider Connection @Confluent

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Meet/exceed quarterly retention targets by proactively engaging with account teams across the defined portfolio and ensuring renewal activities are completed along with the sales team.

Key contributors assisting in identifying new use cases, building high level project plans, and helping manage those projects to successfully go live and produce consumption.

Proactively Identify areas of account risk and escalate internally to engage and garner pertinent resources across disciplines to document and execute a get-well plan for prompt resolution.

Advocate for your customers and facilitate the engagement of other Confluent resources (e.g. Customer Operations, Customer Success, Sales, Sales Engineering, etc.) to ensure ongoing customer success.

Monitor adoption practices with the goal of driving increased value realization and decreased time-to-value from Confluent’s solutions.

Execute cross functional programs and services across the existing account base that will grow usage, adoption, satisfaction, customer health, and likelihood to recommend Confluent.

Support and maintain relationships with key users and decision-makers at assigned customers, keeping them connected to value being added by our products through routine reports, presentations, executive briefings and outreach.

Contribute to improvements to our best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewals goals.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

B2B ExperienceAccount ManagementSalesConsultingGlobal ExperienceTechnology CompaniesSaaS SalesProduct-led SalesConsumption-based SalesExecutive Level RelationshipsProject ManagementAsanaMultilingual EnglishMultilingual PortugueseMultilingual SpanishProblem-SolvingCommunicationRelationship BuildingFacilitationTableauSalesforceGainsight

Required

5+ years B2B experience in customer success, account management, sales or consulting roles with proven results within global, high-growth, technology companies.

SaaS sales/support model experience with focus on Product-led and Consumption-based sales model.

Demonstrative track record of building executive level relationships internally and externally and contributing to key artifacts to aid in communications.

Strong written and verbal communication skills and proven facilitation capabilities.

Project management understanding and experience desired; familiarity with project management tools, such as Asana.

Demonstrated ability to function effectively with English, Portuguese and Spanish in a business environment is highly desirable.

Preferred

Tableau, Salesforce, Gainsight and other reporting/customer experience tools and experiences are preferred/valued.

Company

Confluent

Glassdoor

3.8

Confluent offers a streaming platform based on Apache Kafka that enables companies to easily access data as real-time streams.

Founded in 2014

Mountain View, California, USA

1,001-5,000 employees

https://confluent.io/

H1B Sponsorship

Confluent has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (52)

2022 (158)

2021 (124)

2020 (66)