200+ applicants

Company

Original Job Post

Cloudflare · 1 week ago

Senior Customer Success Manager - Enterprise

United States

Full-time

Hybrid

Senior Level

$167K/yr - $205K/yr

8+ years exp

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Responsibilities

Manage the customer life cycle including contract renewal

Work with your account teams to plan and execute long term account plans to facilitate retention and growth via product and new business unit expansion

Develop and maintain long-term relationships with stakeholders in your account portfolio.

Work cross-functionally with Product, Engineering, SRE, Marketing and other teams to resolve customer business issues and work towards their stated goals.

Manage customer feedback and product needs by providing feature requests to internal partner teams.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer successAccount managementComputer networkingInternet workingsCloud securityPerformance industriesProject managementPortfolio planningExecutive business reviewsApplication securityServer securityNetwork securityProblem-solvingHard-workingCommunicationOrganizational

Required

Bachelor's degree required. Masters is a plus.

8+ years of experience in a Customer Success/Account Management role [servicing enterprise accounts].

Strong understanding of computer networking and “how the internet works.”

Experience in cloud security and/or performance industries.

Experience with project management, account portfolio planning and prioritization.

Ability to prioritize, multi-task, and perform effectively under pressure.

Strong phone and interpersonal communication skills (verbal and written) as well as organizational skills.

Track record of successful planning and execution of Executive Business Reviews.

Understanding of application, server, and network security a plus.

Benefits

Medical/Rx Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Commuter Spending Accounts

Fertility & Family Forming Benefits

On-demand mental health support and Employee Assistance Program

Global Travel Medical Insurance

Short and Long Term Disability Insurance

Life & Accident Insurance

401(k) Retirement Savings Plan

Employee Stock Participation Plan

Flexible paid time off covering vacation and sick leave

Leave programs, including parental, pregnancy health, medical, and bereavement leave

Company

Cloudflare

Glassdoor

3.3

Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online.

Founded in 2009

San Francisco, California, USA

1,001-5,000 employees

http://www.cloudflare.com

H1B Sponsorship

Cloudflare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (51)

2022 (91)

2021 (95)

2020 (54)