Trustpilot · 6 days ago

Customer Success Manager

New York, United States

Full-time

Onsite

Mid Level

$70K/yr - $70K/yr

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Hiring Manager

Kayla Cochran, MHR

Insider Connection @Trustpilot

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Meet retention and renewal goals aligned to customer business outcomes, ensuring that customers meet their KPIs and realize the full value of the Trustpilot platform

Stay current and develop new uses for Trustpilot’s innovative products and features that align with customer business needs and goals

Promptly respond to and supervise pipeline, engagements, health, and risk alerts through key tools, programs, and insights

Organize and run the renewal process for a book of business consisting of roughly 150 customers of all sizes that generate $1.5M in annual revenue

Own the success of assigned customers ensuring that they meet their KPIs and realize the full value of the Trustpilot platform and services by defining short, mid and long term Trustpilot goals and creating customer success plans to realize goals

Effectively handle and address customer issues throughout the post-sales engagement with the goal of increasing customer satisfaction

Share achievement stories

Regularly work alongside the Sales, Marketing, Support, Product, and Customer Implementation teams

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer successAccount managementRelationship managementSaas company experienceDigital marketingMitigate churnPromote engagementRevenue growthOwn customer successStrategic thinkingLong-term customer valueGrowing environmentFast-growing saas companyProfessional communicationHighly organizedCollaborativeDetail orientedProfessional leadershipInspiring beliefAspirationalSelf-motivatedTeam playerEnthusiasm

Required

Experience in Customer Success, Account Management, Relationship Management experience in a SaaS company, experience in a digital marketing environment

Professional communication skills, highly organized, collaborative and detail oriented

Experience building and maintaining relationships while working to mitigate churn, promote engagement and revenue growth

Professional leadership skills which inspire belief with our customers

Willing to own customer success and act strategically in promoting long-term customer value

Aspirational, and self-motivated team player who is comfortable working in a growing environment, and is ready to grow with a company and keep pace with our aspirational growth targets

Enthusiasm for technology and for being a part of a fast-growing SaaS company