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Company

Original Job Post

SAIC · 5 days ago

TACNET ISEA Network Engineer (Fleet Support)

Norfolk, VA

Full-time

Hybrid

Mid Level

4+ years exp

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Information TechnologySecurity

Actively Hiring

Work & Life Balance

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Responsibilities

Provide break/fix Information Technology support in a fast-paced, high-energy environment.

Analyze issues in an Enterprise LAN Shipboard Environment to determine the best course of action for resolution.

Provide root cause analysis and be comfortable recommending permanent configuration changes when necessary.

Work in cooperation with external partners, including consultants, agencies, and vendors, to troubleshoot intra-system issues, and to assist with system integration design solutions.

Provide server break-fix and provide remote support for server, network, desktop, and peripheral equipment.

Interface and direct US Navy Customers regarding the proper approach to maintaining US Navy Afloat networks and the associated network components supporting data, voice, and/or audio communication activities.

Attend and participate in technical meetings, report on technical progress, prepare briefs, and provide presentations.

Participate in integrated product teams and engineering/design reviews.

Qualification

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AdministrationCiscoWindows ServerProtocolsActive Secret ClearanceDoD IAT Level IICompTIA Security+CCNAMCSAMCSELinux+VCPIT Helpdesk SupportTicketing SystemsMicrosoft OfficeWindows OSDatabase ManagementReport QueryingDatabasesKnowledge Management ToolsCANESADNSCENTRIXSISNS/ORTONE-NETSCI-NetworksSUB-LANVIXSWRBSCND

Required

Bachelors and two (2) years or more of related experience; Masters and 0 years experience. An additional four years of experience may be applied in lieu of a Bachelors. 4 + years’ experience in a military network environment directly related to the proposed area of responsibility.

Administration experience with Cisco switches and routers OR Windows Server.

Working knowledge and experience with basic networking concepts and protocols.

Must have a current Active Secret Clearance

Must be a current U.S. Citizen

Must have a current DoD IAT Level II certification such as CompTIA Security+ certification

Must be able to obtain one additional certification such as CCNA, MCSA, MCSE, Linux+, VCP, or equivalent within 6 months of hire date

Preferred

1+ years of prior IT Helpdesk related work experience in a Windows call center environment.

1 year of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX or other Ticketing systems.

Basic experience in supporting Microsoft Office and Windows OS in an enterprise environment. Familiarity with Excel, PowerPoint, Outlook, Word and Database Software.

Understanding of Databases and knowledge Management tools.

Knowledge on how to query and tailor reports from a database.

Customer Service orientated.

Familiarity with one of the following systems is a plus CANES, ADNS, CENTRIXS, ISNS/ORT, ONE-NET, SCI-Networks, SUB-LAN, VIXS, WRBS, CND and SCIP-IWF.