45 applicants

Company

Original Job Post

JLL · 2 days ago

FM Services Program Manager

Sunnyvale, CA

Full-time

Onsite

Senior Level

3+ years exp

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Responsibilities

Assumes a lead role representing the service lines within the IFM team.

Ensures services are managed and delivered consistently across the assigned area.

Ensures suppliers are managed strictly in line with both IFM and client contracts, and associated agreed KPIs and SLAs.

Demonstrates high energy for the business and the ability to energize internal and external partners to improve performance and customer impact.

Leads medium to large, complex cross-functional initiatives and programs end-to-end using a formal project management office (PMO) process.

Facilitates the development of a charter and integrated timeline for assigned area. Ensures all functions remain on schedule and issues are escalated and resolved for successful delivery of initiatives and program objectives.

Maintains client relationships and manages conflict resolution.

Maintains on-site presence and ensures vendor team’s service performance criteria are being met.

Identifies and addresses areas of concern regarding potential liabilities and risk to Manager and Area Leads.

Facilitates key communication meetings for the program and assigned initiatives.

Responsible for program-related quarterly business review (QBR) reporting and financial tracking/reporting of assigned area.

Responsible for tracking and collecting supplier progress through data metrics.

Manages internal and external relationships in support of the program.

Provide consultation on complex medium to large scale projects that integrate into an organized program.

Leads by example and demonstrates behaviors consistent with the company's values.

Demonstrates continuous effort to improve operations, service levels, and streamline work processes.

Other duties may be assigned.

Qualification

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Commercial real estateSupplier managementContract managementJanitorial servicesFlooring servicesWaste managementPest controlShredding servicesBusiness document analysisReport writingSOP writingFinancial knowledgeBudget forecastingFinancial analysisProject managementMicrosoft Office proficiencyBusiness analysisProblem-solvingInterpersonal skillsCommunicationNegotiationMotivationDecision-makingAnalytical skillsOrganizational skillsDetail-orientedFacility Management Certifications

Required

Bachelor Degree from an accredited institution

Minimum three years’ experience in commercial real estate or comparable industry, with exposure to supplier management, contract management, janitorial, flooring, waste management, pest control and shredding services

Ability to comprehend, analyze, and interpret the most complex business documents

Ability to respond effectively to the most sensitive issues

Ability to write reports, SOP’s, in client’s distinctive style

Ability to make effective and persuasive presentations on complex topics to employees, clients, top management

Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action

Requires in-depth knowledge of financial terms and principles

Ability to forecast and articulate guidance to IFM counterparts in preparation of budgets and monthly reporting

Conduct financial/business analysis including the preparation of reports

Strong process skills, decision-making and analytical skills are necessary

Demonstrated ability in project management processes, tools and techniques

Strong interpersonal skills with the ability to interact with executive level internal & external clients

Organizational & detailed-oriented with the ability to prioritize and manage differing needs of the business