200+ applicants

Company

Original Job Post

Catchpoint · 5 days ago

Enterprise Customer Success Manager

United States

Full-time

Remote

Senior Level

$100K/yr - $140K/yr

7+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

AnalyticsBig Data

H1B Sponsorship

Comp. & Benefits

Insider Connection @Catchpoint

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Assume full accountability of the customer journey, from Onboarding through Renewal / Cross-sell, Up sell

Conduct regular business reviews and monitor account health to maximize account retention

Map Catchpoint’s value to client’s organization, goals, and challenges to generate growth

Drive engagement and adoption of Catchpoint’s platform

Transform clients into partners, developing champions and obtaining executive alignment

Evangelize success outside of the platform by promoting success in client’s craft and careers

Be a customer advocate while capturing customer feedback for Product and Marketing

Partner closely with Catchpoint Sales, Support and other Technical teams to ensure an exceptional customer experience

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Project managementWeb applicationsTechnical conceptsSaaS experienceSFDCGongPendoO365ZendeskZoomInfoKlueLookerProblem-solvingCommunicationTeam playerSelf-motivated

Required

Bachelor's degree or equivalent and 7+ years of experience managing a portfolio of clients, in roles such as Customer Success, Consulting, Account Management, or Sales

Comfortable presenting to a room, aided by strong written and verbal communication skills

Confident, high energy, self-motivated and a true team player

Experience persuading and satisfying senior and executive level customer contacts across an enterprise

Demonstrated ability and desire to work and excel in a fast-paced environment

Excellent multitasking and project management skills

Understanding of Internet and web applications with a desire to learn new technologies

Ability to understand and articulate technical concepts and derive solutions

Must possess a proven understanding of the corporate business world, prior experience in SaaS preferred

Proficiency in SFDC, Gong, Pendo, O365, Zendesk, ZoomInfo, Klue, Looker

Benefits

Medical, dental, and vision care

401(k) plan with company match

Paid time off

Employee wellness perks

Competitive equity package

Company

Catchpoint

Glassdoor

3.8

Catchpoint is a digital experience observability company.

Founded in 2008

New York, New York, USA

201-500 employees

http://www.catchpoint.com

H1B Sponsorship

Catchpoint has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (4)

2022 (6)

2021 (4)

2020 (7)