35 applicants
New York City Office of Technology & Innovation ยท 2 days ago
Public Safety Senior Network Support Engineer
Brooklyn, NY
Full-time
Onsite
Senior Level
7+ years exp
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Responsibilities
Act as an Escalation point for the shift on all matters concerning issues within 911 topology that OTI is responsible for;
Act as a Subject Matter expert on new technologies, trends and incoming upgrades to keep techs fresh and up to date on all newer technologies;
Provide oversight of critical network monitoring and incident triage for Public Safety Networks;
Responsible for day-to-day monitoring and response to events, issues and problems;
Ensure networks and systems are available and functioning as designed at multiple Public Safety sites in New York City, including Data Centers, Answering Centers, and Remote Network Sites;
Direct interaction with NYPD, FDNY and other agency stakeholders will be required to deliver technical updates in response to events and incidents within pre-established Service Level Agreements;
Provide oversight of numerous network technologies and systems, including but not limited to;
Routers, switches, firewalls, optical networks, SIP, Session Border Controllers, Voice Gateways, probes and monitoring, VoIP, Collaboration, Wireless, 911 Telephony systems, Carrier systems and services, power, UPS, structured cabling systems, NTP, network appliances, etc. First line of management for PSAC Network Support Engineers for day-to-day supervision of work group, including work assignment and attendance monitoring;
Vet technical design documentations to ensure proper reequipment and scope fo project.
Responsible for daily, weekly and monthly reporting to management;
Supervise off hour staff, review and coordinate technical network changes and projects;
Handle special projects and initiatives as assigned.
Qualification
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Required
A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or
An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described above; or
Education and/or experience equivalent to the above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described above.
Preferred
Strong employment history with extensive experience in an operations or support role
Advanced installation/troubleshooting experience of Cisco hardware/OS software, including 72xx, 39xx, and 29xx series routers, 65xx, 37xx, and Nexus platform layer 2/3 switches, CSS, ACE, GSS and F5 load balancers
Strong leadership qualities and the ability to work well in team environments
Self-Starter, Proactive and capable of working independently
Extensive working knowledge of network troubleshooting and diagnostics
Well-rounded understanding of Internetworking, Computing and Applications
Strong understanding of BGP, EIGRP and OSPF Routing Protocols
Strong understanding of SIP protocol and process.
Experience with ASR Routers, Nexus Switches, Catalyst Switches, Firewalls, F5 Load Balancers and Spectracom NTP Servers
Complete understanding of the Cisco Hierarchical Networking Model Concept and Implementation
VoIP Administration and Troubleshooting
WLAN Administration and Troubleshooting
7+ years experience (including 1 supervisory) in supporting complex LAN/WAN networks
Experience with large IP switched/routed based networks
Knowledge of DWDM, ROADM, RPR and SONET networking technologies.
Benefits
Public Service Loan Forgiveness
Company
New York City Office of Technology & Innovation
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City.
1,001-5,000 employees
H1B Sponsorship
New York City Office of Technology & Innovation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Daniel Gonzalez
Telephony SME - Contractor NYC OTI
Joel V
Incident Response Readiness Coordinator at NYC OTI Cyber Command
Company data provided by crunchbase
