Global Technical Talent, an Inc. 5000 Company ยท 2 days ago
Staff Engineer
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Responsibilities
The Staff Engineer provides technical architecture & leadership for a team within a domain or medium cross-functional projects, and mentors relatively junior engineers
Implement complex parts of a system or a product
Ship high-quality work following best practices, such as adequate testing, successful rollout, and consistent monitoring
Lead efforts that set the direction for the rest of the team
Propose short-term and long-term design solutions for pain points in the system or product with clear deliverables and action items
Defines metrics and solutions translating to increased service maturity
Demonstrates incident response and problem-determination leadership
Develop and obtain consensus on enterprise-wide guidelines and policies
Qualification
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Required
Advanced experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects
Advanced experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch
Expert experience using multiple programming languages including Node.js, Python, C#
Experience implementing infrastructure as code using Terraform
Experience integrating with internal and external applications
Expert in one or more areas of software, data, systems design, development, deployment and operation
Expert in cloud, infrastructure, DevSecOps, automation and plays a lead role in building scalable solutions
Expert in data ingestion and transformation
Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery
Experience and understanding of Security Protocols and Products such as Active Directory, SAML, IAM
Communicate effectively with a diverse team and foster a culture of clear, concise, effective, audience-oriented communication on their team, ensuring teammates actively listen to others and are understood.
Actively demonstrates these behaviors.
Consistently helps their teammates overcome obstacles, resolve blockers, and complete work tasks. Gives or shares credit where due.
Experience working in an Agile environment (Scrum, Kanban, SAFe)
AWS Certifications at the Associate, Professional, or Specialty Level
6+ years of experience in Contact Center technologies and Cloud Architecture
6+ years of professional software development experience
3+ years experience with architecture and design
3+ years of hands-on experience developing Contact Flows, Routing Profiles, Queues Lambdas, and Lex Bots
3+ years of experience using Terraform as Infrastructure as Code
4+ years of experience in open-source frameworks
Preferred
1+ years of people management experience
Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
401k Retirement Fund
Company
Global Technical Talent, an Inc. 5000 Company
Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees.