200+ applicants

Company

Original Job Post

Coinbase · 5 days ago

Program Manager II

LA Metro Area

Full-time

Onsite

Mid Level

$121K/yr - $142K/yr

3+ years exp

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BitcoinBlockchain

H1B Sponsorship

Comp. & Benefits

Insider Connection @Coinbase

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Responsibilities

Develop program strategies aligned with organizational goals.

Collaborate with various teams to progress priority items and drive timely decisions.

Manage challenging goals with tactical execution and propose valuable initiatives.

Identify program dependencies, drive consensus, and unblock issues effectively.

Implement solutions to enhance organizational efficiency and effectiveness.

Analyze data, customer feedback, and trends to improve operations.

Establish and maintain Standard Operating Procedures for customer service operations.

Stay updated on industry trends and drive innovation in CX Operations and Product.

Deliver proposals and presentations to stakeholders on operational performance and CX opportunities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Program ManagementCustomer Support OperationsProduct OperationsProject ManagementQuality ScalingProblem-SolvingAnalyticalCommunicationInterpersonalAdaptableWeb3Decentralized productsAI utilizationTech experienceCrypto experienceFinance experienceFintech experienceData analyticsSQL queriesPassionate familiarity

Required

Motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base, including a deep passion for products within the broader crypto space.

3+ years of proven experience in Program Management, Customer Support Operations or Product Operations

Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Track record of developing and implementing mechanisms that enabled quality to scale 5x

Excellent analytical and problem-solving abilities, with a data-driven mindset

Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams

Highly flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization

Preferred

Passionate about creating an upleveled Customer Support experience for customers

Strong familiarity with web3 and an active user of decentralized products.

Experience utilizing AI to transform operations

Previous experience in Tech, Crypto, Finance or Fintech

Advanced understanding of data analytics and ability to read & write SQL queries

Benefits

Medical

Dental

Vision

401(k)

Company

Coinbase

Glassdoor

3.7

Coinbase is a cryptocurrency exchange and cryptocurrency wallet platform that allows users to buy, sell, and store various cryptocurrencies.

Founded in 2012

San Francisco, California, USA

1,001-5,000 employees

http://www.coinbase.com

H1B Sponsorship

Coinbase has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (69)

2022 (233)

2021 (235)

2020 (75)