Coinbase · 5 days ago
Program Manager II
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BitcoinBlockchain
Insider Connection @Coinbase
Responsibilities
Develop program strategies aligned with organizational goals.
Collaborate with various teams to progress priority items and drive timely decisions.
Manage challenging goals with tactical execution and propose valuable initiatives.
Identify program dependencies, drive consensus, and unblock issues effectively.
Implement solutions to enhance organizational efficiency and effectiveness.
Analyze data, customer feedback, and trends to improve operations.
Establish and maintain Standard Operating Procedures for customer service operations.
Stay updated on industry trends and drive innovation in CX Operations and Product.
Deliver proposals and presentations to stakeholders on operational performance and CX opportunities.
Qualification
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Required
Motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base, including a deep passion for products within the broader crypto space.
3+ years of proven experience in Program Management, Customer Support Operations or Product Operations
Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
Track record of developing and implementing mechanisms that enabled quality to scale 5x
Excellent analytical and problem-solving abilities, with a data-driven mindset
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Highly flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization
Preferred
Passionate about creating an upleveled Customer Support experience for customers
Strong familiarity with web3 and an active user of decentralized products.
Experience utilizing AI to transform operations
Previous experience in Tech, Crypto, Finance or Fintech
Advanced understanding of data analytics and ability to read & write SQL queries
Benefits
Medical
Dental
Vision
401(k)
Company
Coinbase
Coinbase is a cryptocurrency exchange and cryptocurrency wallet platform that allows users to buy, sell, and store various cryptocurrencies.
H1B Sponsorship
Coinbase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (69)
2022 (233)
2021 (235)
2020 (75)
Funding
Current Stage
Public CompanyTotal Funding
$1.78BKey Investors
ARK Investment ManagementDFJ GrowthTiger Global Management
2024-03-13Post Ipo Debt· $1.1B
2023-09-05Post Ipo Debt· $180M
2022-11-09Post Ipo Equity· $21.4M
Recent News
2024-06-05
2024-06-03
2024-06-02
Company data provided by crunchbase