CVS Health · 6 days ago

Associate Account Manager

Seattle, WA

Full-time

Onsite

Mid Level

$40,600/hr - $97,800/hr

2+ years exp

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Responsibilities

Assists with the development and execution of customer service strategies, meeting with customers at least quarterly to review status and discuss new action items.

Supports Account Manager who is responsible for the financials and relationship of customers with 51 to 5000 employees.

Manages the reviews and reporting of key performance indicators to ensure critical deliverables are achieved.

Collaborates in discussions regarding service levels and expectations, establishing methods for process improvements.

Facilitates reviews of key documentation to identify any gaps in service levels, conducts root cause analysis, and communicates corrective action plans for deficiencies.

Manages critical plan administration activities, including installation, plan set-up, eligibility, billing, and drafting.

Coordinates customer requests for network analysis, benefit plan design changes, and benefit questions.

Qualification

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