Kforce Inc · 4 days ago

Service Desk Support II

San Antonio, TX

Contract

Onsite

Entry Level

1+ years exp

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Responsibilities

Provide remote technical support to business partners, resolving service desk issues related to hardware, software, networking, and peripherals

Utilize Active Directory, Azure, NFA (Network Forensics Analysis), and O365 experience to troubleshoot and resolve technical issues efficiently

Deliver exceptional customer service, demonstrating patience, empathy, and professionalism in all interactions with business partners

Diagnose and resolve technical problems through effective troubleshooting techniques, ensuring minimal downtime and disruption to business operations

Create and manage distribution lists in accordance with business requirements, ensuring accurate and efficient communication among team members

Manage and support hardware devices, including desktops, laptops, printers, and drives, performing installations, upgrades, and maintenance as needed

Document service desk interactions, including issue resolution steps, in a timely and accurate manner, ensuring thoroughness and clarity for future reference

Collaborate with cross-functional teams, including IT support specialists and system administrators, to escalate and resolve complex technical issues

Adapt quickly to changing priorities and deadlines in a fast-paced environment, demonstrating strong multitasking skills and a proactive attitude

Qualification

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Active DirectoryAzureNFAO365Hardware DevicesTroubleshootingProblem-SolvingCustomer ServiceCommunicationAdaptability

Required

1-2 years of experience in a service desk technician role, providing remote technical support to end-users

Proficiency in Active Directory, Azure, NFA (Network Forensics Analysis), and O365, with the ability to troubleshoot and resolve technical issues effectively

Excellent customer service skills, with a strong desire to help and support business partners in resolving technical problems

Solid understanding of hardware devices, including desktops, laptops, printers, and drives, with experience in installations, upgrades, and maintenance

Strong troubleshooting skills, with the ability to diagnose and resolve technical issues in a timely and efficient manner

Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users

Ability to work independently and remotely, with minimal supervision, while maintaining a high level of productivity and quality of work

Flexibility to adapt to changing priorities and deadlines in a fast-paced environment