200+ applicants
WorkRamp · 6 days ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$100K/yr - $140K/yr
3+ years exp
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Responsibilities
Own the customer relationship post-sales, for our high-volume customer segment, working with stakeholders from CxOs to individual contributors
Be a strategic advisor to customers, helping them achieve their business outcomes
Comfortable working with customers through renewal negotiations, upsell qualification & escalation, and account management needs
Channel feedback directly to the product team to help shape the product roadmap
Project managing internal, cross-functional customer projects with your WorkRamp teammates
Become an expert in learning and training methodologies and best practices
Have the opportunity to experience a fast-paced startup environment
PST time zones preferred
Qualification
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Required
3-5 years of experience in Customer Success and/or Account Management
Past experience owning full-cycle renewals, identifying upsells, and holding QBRs
Experience in SaaS, preferably in early to mid-stage startups
Comfortable working with CxOs and managing a sales process
Strong coaching skills, technical aptitude, territory management skills, and attention to detail
Passion for the startup experience
Preferred
PST time zones preferred
Benefits
Fully Remote - Work from anywhere in the US
Flexible Time Off & 13 company-wide holidays
Equity
Full healthcare coverage
100% paid short-term & long-term disability insurance, plus life insurance
Stipend for remote work setup & DeskPass account
401K
Mental Health and Wellness Resources including a free subscription to Spring Health & access to 2 Employee Assistance Programs (EAP)
Employee Resource Groups
Access to Well-Being Benefits including: One Medical, Gympass, & Headspace
Company
WorkRamp
WorkRamp is the Learning Cloud that your employees and customers will love. Design learning programs for your business in one platform.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$67.2MKey Investors
OMERS VenturesBow CapitalSusa Ventures
2022-03-23Series C· $40M
2020-12-09Series B· $17M
2019-06-06Series A· $8M
Leadership Team
Ted Blosser
CEO & Co-founder
Arsh Mand
CTO & Co-founder
Recent News
2024-03-26
Company data provided by crunchbase
