200+ applicants

Company

Original Job Post

ServiceTitan · 1 week ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$54K/yr - $78K/yr

2+ years exp

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Responsibilities

Own a designated Book of Business, serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts

Commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution

Guide customers through their journey with ST, identify key value maximization opportunities, resolve complex issues, and create comprehensive, customer-facing value plans to demonstrate the ROI of ServiceTitan to key stakeholders

Address incoming customer inquiries, partner with internal teams to drive timely resolutions

Engage with customers through pre-scheduled Customer Success calls, understand their goals, highlight existing value, flag opportunities for increased value, and address roadblocks utilizing ST to achieve desired business outcomes

Utilize data to track customer success metrics, design targeted campaigns that proactively engage with customers, and mitigate escalations and churn risks

Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions

Provide training and guidance to customers, drive customer engagement, create promoters, facilitate resolutions, and gather customer feedback for continuous improvement

Monitor customer usage, engage in renewal discussions, and maximize up-selling and cross-selling opportunities

Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals

Benefits

Flexible time off

Learning and development opportunities

Comprehensive onboarding program

Leadership training

Bonusly rewards

Holistic health and wellness benefits

Company-paid medical, dental, and vision

FSA and HSA

401k match

Telehealth options including memberships to Headspace, Galileo, One Medical, Ginger

Parental leave and support

Up to $20k in adoption reimbursement

On-demand maternity support through Maven Maternity

Free breast milk shipping through Maven Milk

Pet insurance

Legal advisory services

Financial planning tools

Company

ServiceTitan

Glassdoor

3.4

ServiceTitan is a service management software that helps home services businesses generate more leads and close more sales.

Founded in 2012

Glendale, California, USA

1,001-5,000 employees

http://www.servicetitan.com/

H1B Sponsorship

ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (21)

2022 (79)

2021 (73)

2020 (33)