200+ applicantsPosted by Agency
WOW Recruitment ยท 5 days ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$50K/yr - $50K/yr
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Hiring Manager
Brad Johnson
Insider Connection @WOW Recruitment
Responsibilities
Perform product demonstrations and tutorials through Video Calls
Engage clients and walk them through onboarding, training and customer support
Be a sponge for customer feedback and endeavor to improve customer experience
Work strategically with the technical and sales teams to provide optimized customer service
Regularly check in with clients and troubleshoot enquires
Provide strategic analysis of each clients unique situation using data
Collect feedback through customer surveys and NPS scores
Upsell and cross sell additional services where appropriate
Qualification
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Required
Strong relationship-building skills, focusing on adding value to your clients
Excellent presentation and communication skills
Prior experience in a customer service/support role in Software or E-commerce is preferable
Able to communicate with both a technical and non-technical audience
Ability to work autonomously and have a proactive customer-centric mindset
Must be self-motivated
Company
WOW Recruitment
Wow Recruitment is a recruitment agency that provides temporary and permanent recruitment services for marketing and digital sectors.
Founded in 2017
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
