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Company

Original Job Post

Marathon TS · 5 days ago

Quality Engineering Services Manager

Washington Highlands, MD

Full-time

Onsite

Mid, Senior Level

5+ years exp

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Responsibilities

Develop and implement SOPs for testers (e.g., test script writing)

Monitor and ensure adherence to standards (e.g., script pass rate)

Test doc QA

DRWG process

Defect adjudication facilitation and resolution confirmation

EOD defect report & metrics

Resource matrixing enablement

Prioritize cross-training / access

Develop and implement cross-training plan

Ensure test scripts are usable across programs

Develop and implement SOPs for testers (e.g., test script writing)

Develop standard operating procedures (e.g., test script writing, defect management, etc.)

Ensure entire testing function is aware of and able to meet quality engineering standards

Where standards do not exist or existing standards are insufficient, develop and communicate new standards to team and ensure adherence to standard

Monitor and ensure adherence to standards (e.g., script pass rate)

Ensure that all testing and quality assurance activities are conducted in accordance with regulatory and industry standards

Collaborate with development teams to ensure that quality and reliability requirements are understood and integrated into development processes

Test doc QA

Ensure that documents for which we have explicit SOPs meet SOP standards

Where documents do not meet standards, work with individuals to ensure an understanding of the standard and an ability to implement

DRWG process

Lead defect review working group to track and facilitate solutions to defects identified through the testing process

Defect adjudication facilitation and resolution confirmation

Ensure defects are identified, tracked, and resolved

Ensure that this process is transparent and easily tracked for both the internal team and for the client

Provide and execute on a vision for how the process could be improved

EOD defect report & metrics

Ensure end of day defect report is accurate and sent to client

Where there are defects, be prepared to provide insght into the details of the defects and the steps being taken to resolve them

Monitor QE services delivery metrics, investigate service failures, review service improvement ideas, recommend new metrics and outcomes to drive service improvement

Resource matrixing enablement

Prioritize cross-training / access

Identify areas where we lack testing capacity with clear rationale for what we're lacking

Develop and implement cross-training plan

Develop approach (to the individual) of how we will cross-train the team

Implement the training and track progress to ensure an ability to meet long-term testing demand

Ensure test scripts are usable across programs

Ensure scripts are written to enable any tester to perform the testing

Develop clear criteria for implementation of the "usability standard what scripts should be able to be used by everyone (e.g., number of times test expected to be run, amount of additional effort to needed to make "globally usable, etc.)

General oversight

Manage relevant vendor- and contractor-supported tasks

Support the team in defining cross-program and program-specific quality needs and issues

Participate in meetings with program leadership, its programs, and the VA to ensure QE practices are leveraged as part of the joint test activities

Participate in Leadership quality tool evaluations

Support definition of Project T&E strategic priorities and align T&E operations to impact and outcome-based delivery

Perform-specific projects and/or other duties as assigned or required.

Qualification

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