Lakeside Software · 1 week ago

Site Reliability Engineer

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Install and upgrade Lakeside's proprietary software, SysTrack, in Azure

Troubleshoot and remediate technical application and service issues related to SysTrack functionality in the cloud environments

Create Infrastructure as Code (IaC) for the SaaS cloud infrastructures using tools such as Terraform, Azure Resource Manager, Azure CLI, PowerShell, etc

Assist in build processes using CI\CD pipelines for the SaaS application

Assist in monitoring the cloud and responding to alerts

Provide remote support to customer environments, demonstrating exceptional customer service, consistent follow-up, and complete follow-through along with thorough documentation

Qualification

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Azure Cloud AdministrationDatabase experienceQuery languagesMS Active DirectoryMicrosoft Entra IDApplication troubleshootingNetwork troubleshootingNetworking protocolsRole-Based Access ControlCustomer serviceProblem-solvingTechnical writingAzure CertificationsHigher