200+ applicants

Company

Original Job Post

Suzy · 2 days ago

Senior Customer Success Manager

United States

Full-time

Remote

Senior Level

$110K/yr - $130K/yr

5+ years exp

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Artificial Intelligence (AI)Business Intelligence

H1B Sponsorship

Growth Opportunities

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Responsibilities

Manage and oversee day-to-day client relationships with a roster of top brands in various industries including food and beverage, financial services, beauty and personal care, healthcare, manufacturing, media, and technology;

Directly manage the annual renewal process for each client contract with responsibility for retention & growth across a large volume of accounts;

Collaborate with the sales team where applicable to expand client relationship via upsell & cross-sell;

Responsible for establishing partnership KPIs and onboarding new customers for long-term success with a focus on driving platform adoption and revenue growth throughout the entirety of customer journey

Lead new customer onboarding, client platform trainings and ongoing ad-hoc support required to drive long-term customer value

Consult with clients on brand jobs-to-be-done and desired business / research outcomes;

Translate client business needs into feasible research opportunities and provide strategic recommendations on ways Suzy can support via in-depth quant & qual research;

Consult with clients on analyzing research findings from Suzy to provide them with actionable recommendations and next steps;

Implement customer engagement strategies including quarterly business reviews and joint success plans to identify revenue growth opportunities as well as mitigate against any possible risk;

Responsible for escalating client needs where applicable, including determining solutions and resources

Partner closely with full commercial team including Center of Excellence (COE) team to field custom research projects, as well as sales team to drive growth through upsells & cross-sells;

Gather and analyze clients’ feedback and share that feedback with internal teams to help us continually incorporate the voice of our customers in our product development roadmap

Qualification

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Market researchEnterprise client managementRenewal negotiationBrand strategyConsumer insightsProject managementData analysisProblem-solvingHustleHumilityPositive attitudeSense of humor

Required

5+ years’ experience working in market research and enterprise client management, including ownership of the renewal negotiation process

Fundamental understanding of brand strategy and consumer insights

Strong project management skills, with the ability to collaborate effectively with cross-functional teams in a fast-paced environment

Exceptional analytical skills, paired with an ability to distill critical insights from data and explain findings to clients in a simple, actionable manner

Exceptional organizational skills and strong attention to detail is a must

Strong verbal communication skills and experience with client presentations and meetings

An entrepreneurial mindset and/or attitude

Ability to work independently as well as part of a team

Problem-solving, lots of hustle, humility, a positive attitude and a sense of humor are a must

Benefits

Health dental and vision benefits

401K plan vests immediately

Company

Suzy

Glassdoor

4.4

Suzy is a technology platform that harnesses collective insights from millions of consumers worldwide to deliver real-time intelligence.

Founded in 2009

New York, New York, USA

201-500 employees

http://www.suzy.com

H1B Sponsorship

Suzy has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (2)

2022 (3)

2021 (11)

2020 (3)