200+ applicants

Company

Original Job Post

Five9 · 4 days ago

WEM Operations Analyst

United States

Full-time

Hybrid

Entry Level

$70K/yr - $109K/yr

1+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Call CenterCustomer Service

H1B Sponsorship

Growth Opportunities

Insider Connection @Five9

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Accountable for Project Initiation activity – Engage with customer prior to Project Manager assignment and project folder setup

Administration of project from order queue to kick-off and handed over to Project Manager

Standardization and maintenance of standard process documentation

Provides administrative support for the project management team and standardizes the project-related management processes

Support the Manager with ongoing governance activity

Continuous improvement of existing project management office policies and processes

Support Partner Enablement and strategic change initiatives

Articulate the value of Five9’s Professional Services through presentations, demonstrations, and open discussions with customers and prospects

Understand client requirements and design; work with the Implementation and Support Teams to formulate Implementation Plans that meet Customers’ needs

Develop and execute an auditing process to review the projects of each Project Manager, ensuring adherence to proper procedures

Create and maintain a spreadsheet for PS Ops projects sent to a 3rd party vendor monthly and quarterly to manage revenue

Managing revenue recognition using DOMO based on the current month and quarter, while following up with WEM Project Managers to ensure all targets are accurate

Oversee communication and coordination between COE consulting teams and Project Managers to ensure all communication and changes are directed through the appropriate channels

Work with other PS departments by attending weekly calls related to new WFO projects and defining and prioritizing existing projects

Run all projects related to Optimization, add-on training, Ad-Hoc Reporting, custom work from start to finish

Collaborate with Business Analysts to delve deeper and generate reports that align with team initiatives

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Project ManagementCRMManagement OversightHybrid/Remote WorkProblem-SolvingHighly Inquisitive CommunicationWilling to Travel

Required

Minimum of 1-2 year's experience in project related management, planning or coordination

Experience working in a dynamic, fast past environment

Exposure to CRM (Custom Relationship Management) and Lead Management solutions is desired

Desire to learn how to manage multiple projects over varying complexity simultaneously while being provided training and management oversight

Ability to work in a hybrid/remote environment

Highly inquisitive

Excellent verbal and written skills

Bachelor’s Degree in Business Administration desired

Preferred

Willing to travel on occasion 5-10%

Benefits

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents

Generous employee stock purchase plan

Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave

Company

Five9

Glassdoor

4.2

Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.

Founded in 2001

San Ramon, California, USA

1,001-5,000 employees

http://www.five9.com

H1B Sponsorship

Five9 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (8)

2022 (21)

2021 (16)

2020 (15)