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DMI (Digital Management, LLC) · 3 days ago
Systems Administrator
United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Create and manage incoming service requests via multiple methods including ServiceNow, phone calls, and emails in a timely manner.
Answer inbound phone calls and respond to emails with concise verbal and written communications.
Assist end-users with device enrollment, data transfers, troubleshooting, iOS software support, as well as training and guidance.
Provide personable and professional customer service utilizing critical thinking and problem-solving skills to resolve customer issues.
Act as an Intune subject matter expert by being proactive in maintaining working knowledge of current solutions and support tools.
Adhere to documented policy and procedures with the ability to clearly communicate them to users in the field.
Provide supplemental support as needed for remote delivery of new devices such as iPads and smartphones.
Manage ticketing queue and conduct follow-ups according to set guidelines.
Provide rotational on-call support for after-hours and disaster needs (once every 7-9 weeks).
Qualification
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Required
Complete successful background investigation and secure Public Trust.
Ability to provide on-site support at local FEMA facilities.
The ability to work weekends and provide on-call disaster support.
Strong written and verbal communication skills.
Attention to detail with the ability to multitask and thrive in a fast-paced environment.
The ability to utilize critical thinking to diagnose and resolve technical problems.
Ability to work independently without relying on significant management oversight.
High school diploma or the equivalent.
A minimum of 3-5 years of experience providing IT support.
A minimum of 2 years of experience in a helpdesk environment.
Preferred
ITIL
CompTIA
Experience with Intune or other Mobile Device Management software.
ServiceNow Admin Certified.
Proficiency in using Microsoft Office products.
Experience working for a mobile carrier or equivalent
Benefits
401k matches
Healthcare benefits
Wellness programs
Life Insurance
Disability assistance
Company
DMI (Digital Management, LLC)
DMI is a leading global provider of digital services working at the intersection of the public and private sectors.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
$8.44MKey Investors
OceanSound Partners
2021-10-26Private Equity· Undisclosed
2016-08-31Series Unknown· $4.19M
2013-06-03Debt Financing· $0.2M
Leadership Team
Gary Wang
Chief Technology Officer
A
Arvind Ramankole
SVP Technology, Digital Commerce Solutions
Recent News
Company data provided by crunchbase
