Meltwater · 2 days ago

Account Manager

New York, NY

Full-time

Hybrid

Mid Level

$57K/yr - $112K/yr

4+ years exp

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Responsibilities

Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.

Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.

Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.

Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.

Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.

Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.

Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.

Monitor customer usage patterns to inform strategic renewal and product expansion approaches.

Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

Qualification

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Account ManagementCustomer RetentionAccount PlanningExpansion OpportunitiesBilingual SkillsLegal Work AuthorizationProblem-SolvingStrategic ThinkingCommunicationCollaborationResults-OrientedAdaptability

Required

A minimum of 4 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain.

Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.

Ability to develop effective account plans and strategies aligned with customer goals.

A proactive approach to identifying and driving expansion opportunities within accounts.

Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.

Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.

Excellent written and verbal communication skills in [Language] and English.

Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week

The ability to legally work in the country of hire is required for this position.