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Company

Original Job Post

New York Life Insurance Company · 3 days ago

Experience Owner - Correspondence

United States

Full-time

Remote

Senior Level

$82K/yr - $122K/yr

8+ years exp

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Insider Connection @New York Life Insurance Company

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Collaborate with cross-functional teams to gather requirements for regulatory correspondence requirements and translate them into technical specifications.

Design and develop solutions using SmartComm platform features and functionalities.

Co-ordinate and work with the Product Owner and Agile teams to help them translate the complex requirements.

Collaborate with business analysts, stakeholders, and end-users to identify opportunities for process improvement and optimization across Group Benefit Products

Responsible for consolidation of business requirements in support of the Portfolio Initiatives

Responsible for writing (with the agile product manager) the Portfolio Initiatives including describing the experience necessary to win in the market

Centralizes voice of the market (client, broker, and segment), feedback from Product Manager, Journey Owner, Operations, Distribution, etc. to inform the prioritization

Responsible for driving the operational and service experience into how we define and accept epics, set priorities on our backlog, etc. This is in part informed by the product strategy but also includes departmental goals, end user feedback, etc.

Coordinates acceptance of Portfolio Initiatives /"definition of done"

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Document management systemsForms automation tools understandingIndustry standardsRelationship buildingStrategic planningProject managementMarket researchGroup benefitsBusiness process modelingData modelingExperience ownerAgile projectsProblem-solvingHard-workingOpen-mindedCreativeGoal-orientedAccountableResourcefulSelf-directedAgileTeamwork

Required

Bachelor’s degree in business, health management or related field; with a minimum of 8 years of experience in the group insurance industry.

2+ years of experience in document management systems and forms automation tools like SmartComm required.

Strong understanding of document management principles, best practices, and industry standards.

Proven track record of developing strong relationships with matrix partners, distribution, and vendors.

Ability to identify strategic needs and lead with little or no direction, resource key projects, and drive sound business direction based on market findings.

Open minded and creative – seeks ‘out of box’ solutions.

Ability to provide leadership and direction to cross-functional teams to ensure successful outcomes.

Goal oriented and personally accountable; resourceful and self-directed.

Ability to work effectively in dynamic, rapidly changing, team-based environment.

Act with agility and start up mentality; be prepared to engage quickly, switch gears, and take the next best action.

Strong knowledge of Group Benefits (Leave Management, Disability, Life, and Supplemental Health) required; Experience with business process modeling and data modeling preferred.

Proven experience acting as an Experience Owner (or Product Owner) in Agile projects building new tools and enhanced capabilities.