Deluxe · 4 days ago

Technical Product Analyst

United States

Full-time

Remote

Entry Level

1+ years exp

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Business DevelopmentFinancial Services

Insider Connection @Deluxe

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Monitors support ticketing system for incoming support issues and resolves them within defined guidelines.

Participates in conference calls, meetings, and collaborative engagements primarily focused on client issues or case resolution.

Utilizes internal processes and tools to log, track, update, and complete work items initiated by customers.

Qualification

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Basic pc troubleshootingRepairDocument creationMicrosoft officeProblem-solvingCustomer serviceProgrammingWindows OSWorkstation OSServer OSTCP/IP/DNSAntivirusManaged AntivirusCrowdStrikeCarbon Black