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OneTrust · 3 days ago
Gainsight Administrator
New York, NY
Full-time
Hybrid
Entry, Mid Level
$79K/yr - $118K/yr
1+ years exp
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Responsibilities
Implement, maintain, and refine Gainsight configurations, including Rules, Data Designer, Journey Orchestrator, and User/Data Management, aligning with customer success goals.
Collaborate with Gainsight Solution Architects to implement their designs, focusing on seamless module integration.
Participate in requirements gathering, especially for clarifying or expanding initial needs.
Maintain data quality within Gainsight, adhering to data management best practices and ensuring system integrity.
Manage user access, roles, and permissions, guaranteeing secure and appropriate data access.
Address and solve system issues in collaboration with various teams, maintaining optimal system performance.
Stay informed about Gainsight updates, new features, and industry best practices, proactively suggesting and implementing enhancements to optimize the customer success journey.
Lead or support initiatives to boost efficiency, effectiveness, and satisfaction within the Gainsight framework.
Develop and document scalable Gainsight configurations to accommodate growth and changing business requirements.
Offer advanced Gainsight support, handling tasks, bugs, and user testing as necessary.
Facilitate quality assurance and user acceptance testing for major updates, ensuring smooth adoption of new features.
Oversee release management, ensuring the effective rollout of updates and new functionalities in Gainsight.
Qualification
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Required
1+ Years of experience in a Gainsight administration or similar role.
General understanding and hands-on experience with Horizon Rules, Data Designer, Journey Orchestrator, User Management, and Data Management.
Gainsight Level 2 Reports & Dashboards certification.
Gainsight Level 2 Journey Orchestrator & Surveys certification.
Familiarity with Salesforce and CPQ data structures and their integration with Gainsight.
Proven ability in software troubleshooting and problem-solving.
Some familiarity with Salesforce.
Preferred
Experience working in a dynamic, fast-paced startup environment.
Advanced knowledge of Gainsight best practices and the ability to recommend innovative solutions.
Experience with integrating Gainsight with other platforms to enhance the customer experience.
Salesforce Administrator Certification.
Benefits
Comprehensive healthcare coverage
Flexible PTO
Equity stock options
Annual performance bonus opportunities
Retirement account support
14+ weeks of paid parental leave
Career development opportunities
Company-paid privacy certification exam fees
Company
OneTrust
OneTrust provides a platform that helps companies manage privacy, security, compliance, and governance requirements.
1,001-5,000 employees
H1B Sponsorship
OneTrust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2022 (77)
2021 (123)
2020 (106)
Funding
Current Stage
Growth StageTotal Funding
$1.12BKey Investors
Generation Investment ManagementSoftBank Vision FundTCV
2023-08-11Secondary Market· Undisclosed
2023-07-24Private Equity· $150M
2023-03-03Series Unknown· $50M
Leadership Team
Kabir Barday
Founder, CEO
Guido Torrini
Chief Financial Officer
Recent News
2024-05-24
2024-05-22
Company data provided by crunchbase
