161 applicants
iRhythm Technologies, Inc. · 3 days ago
Customer Experience, Program Manager
United States
Full-time
Remote
Mid Level
$100K/yr - $145K/yr
4+ years exp
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Responsibilities
Ability to perform role effectively for an average of 6 opportunities
Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio
Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and
Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best
Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac
Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program
Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements
Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio
Accountable to prioritizing work that meets the needs of iRhythm business goals
Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business
Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems
Qualification
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Required
Bachelor’s degree required, Master’s degree preferred: Minimum of 6 years of related experience with a Bachelor’s degree; or 4 years of experience in a similar role and a Master’s degree.
Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred
Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months
Strong communication and presentation skills
Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers
Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity
Strong understanding of the healthcare landscape and experience in cardiology preferred
Ability to multi-task and prioritize in a fast-paced environment
Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio)
Must be able to travel up to 50%
Preferred
Experience in device or clinical sales working with large health systems in a consultative capacity
Experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree
Benefits
Medical, Dental, and Vision Insurances
Health Savings Account Employer Contributions
Cafeteria Plan Pre-Taxed Benefits (FSA, Dependent Care FSA, Commute Reimbursement Accounts)
Travel Reimbursement for Medical Care
Noncontributory Basic Life Insurance & Short/Long Term Disability
Emotional Health Support
Legal/Financial/Identity Theft/Pet and Child Referral Assistance
Paid Parental Leave
Paid Holidays
Travel Assistance for Personal Trips
PTO
401(k) with Company Match
Employee Stock Purchase Plan
Pet Insurance Discount
Unlimited Amount of LinkedIn Learning Classes
Company
iRhythm Technologies, Inc.
iRhythm is a leading digital health care company that creates trusted solutions that detect, predict, and prevent disease.
1,001-5,000 employees
H1B Sponsorship
iRhythm Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (6)
2022 (11)
2021 (14)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$1.18BKey Investors
BraidwellNovo HoldingsNorwest Venture Partners
2024-03-04Post Ipo Debt· $643.6M
2020-08-21Post Ipo Secondary· $220M
2019-09-11Post Ipo Equity· $115M
Leadership Team
Brice Bobzien
Chief Financial Officer
Allan Wilsker
Executive Vice President Information Technology and Customer Service
Recent News
GlobeNewswire News Room
2024-06-04
Yahoo Finance
2024-05-19
Company data provided by crunchbase
