165 applicants

Company

Original Job Post

Transamerica · 4 days ago

Senior Operations Support Analyst

United States

Full-time

Remote

Mid, Senior Level

$58K/yr - $65K/yr

5+ years exp

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Responsibilities

Facilitate complex projects, research and analysis. Maintain documentation for each project, create and/or review procedures, and provide training to trainers and/or end users as needed.

Identify, schedule, prioritize, and manage project milestones to ensure team adherence and timely completion of project deliverables.

Report and document deficiencies, inconsistencies, and/or improvement opportunities in procedures which affect quality or create potential problem situations; identify and lead resolution and communicate updates.

Perform triage/troubleshooting on service work related to escalated, complex or unique situations, etc. Report to Issue Tracker as appropriate. Recommend procedural and system changes to improve end user experience.

Identify and communicate business requirements to internal partners.

Participate in user acceptance testing (UAT) planning and review test cases with internal partners.

Partner with and guide other business groups to assist with various requests, audits data/sample pulls and compilation of required files.

Help others develop subject matter expertise in operational functions, including outsourced partners.

Participate in department initiatives.

Lead continuous improvement culture and pipeline for Operations enhancements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Financial service experienceOperations experienceLife operations knowledgeAnnuity operations knowledgeBusiness analysis skillsBusiness technical support skillsProject managementFast-paced environment workStakeholder managementMS Office proficiencySoftware applications learningProblem-solvingAnalyticalOrganizationalPrioritizationAttention to detail translateEducate othersInterpersonalRelationship-buildingCollaborationSOX KnowledgeInsurance Regulations KnowledgeNegotiation

Required

Associate’s degree in a business field or equivalent experience

Five years of relevant financial service and/or operations experience

Thorough knowledge of life and/or annuity operations

Technical skills in business analysis and/or business technical support

Excellent verbal/written communication skills

Analytical, organizational, problem-solving, and prioritization skills

Strong attention to detail and ability to translate or educate others

Ability to manage multiple projects, deadlines, and stakeholders with increased complexity

Ability to work independently and make decisions in a fast-paced environment

Excellent interpersonal and relationship-building skills

Ability to collaborate with multiple stakeholders to drive consensus and alignment with objectives

Proficiency using MS Office and ability to quickly learn various software applications

Preferred

Knowledge of relevant SOX, state and federal insurance regulations

Negotiation skills

Benefits

Pension Plan

401k Match

Employee Stock Purchase Plan

Tuition Reimbursement

Disability Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Employee Discounts

Career Training & Development Opportunities

Paid Time Off starting at 160 hours annually for employees in their first year of service.

Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).

Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars

Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.

Adoption Assistance

Employee Assistance Program

College Coach Program

Back-Up Care Program

PTO for Volunteer Hours

Employee Matching Gifts Program

Employee Resource Groups

Inclusion and Diversity Programs

Employee Recognition Program

Referral Bonus Programs

Peer Recognition Program (BRAVO)