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Ring Concierge · 3 days ago
Quality Assurance Manager, Fine Jewelry
Dallas, TX
Full-time
Onsite
Senior Level
6+ years exp
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Responsibilities
Be the quality expert in the Dallas, Texas fulfillment center.
Oversee all incoming inspections & ensure all products meet Ring Concierge’s standards.
Evaluate diamonds, colored stones, and pearls to ensure that quality is accurate.
Raise quality concerns as soon as possible and communicate defects to the Product Development team.
Inspect on hand inventory as quality concerns arise as needed.
Review and validate quality inspection submissions from suppliers along with product details decks for all inbound shipments.
Document internal and external inspection results and enter data into the company database.
Identify manufacturing defect trends; work with Product Development team recommending solutions and product improvements.
Assess, report, and document supplier production and quality issues.
Work closely with the Product Development team to understand and resolve technical challenges.
Participate in virtual product quality reviews with cross functional partners.
Prepare monthly defect analysis reports that identify root causes.
Proactively seek and deliver process improvements to improve department efficiency and accuracy.
Establish quality requirements in partnership with Product Development and inspection standards for all jewelry.
Qualification
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Required
Bachelor’s Degree
A minimum of 6-8 years of relevant experience in quality assurance, jewelry inspection, and repair is required.
Experience and understanding of jewelry manufacturing processes, testing, and supply chain operations is required.
Knowledge of diamonds, gemstone, gold, platinum, and silver is required.
Analytical and root cause analysis skills are required.
Proficiency in MS Excel and Google Suite is required.
Energy, confidence, self-motivation.
Excellent communication, organizational and multitasking skills.
Ability to work in a fast-paced setting under tight deadlines with strong project and time management skills.
Knowledge and understanding of Ring Concierge’s product and brand.
Comfortable working both autonomously and collaboratively with a team.
Eager to take on new challenges, introduce and implement new approaches and ideas, grow, test and learn.
Must be able to work in an entrepreneurial environment and be a self-starter
Preferred
GIA certification is an asset
E-commerce background is an asset
Benefits
401k with employer match program
Generous employee discounts on fine jewelry
Paid time off, including extra allowance for religious observances
Company
Ring Concierge
Ring Concierge is an e-commerce site that offers fine jewelry for women.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nicole Wegman
Founder and CEO
Neda Whitney
Chief Marketing Officer
Recent News
GlobeNewswire
2024-05-21
New York Post
2024-02-09
Company data provided by crunchbase
