33 applicants
Tata Consultancy Services · 3 days ago
Analyst
Plano, TX
Full-time
Onsite
Entry, Mid Level
2+ years exp
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Responsibilities
Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standards.
Manage and support infrastructure applications and related data repositories on a day to day basis.
Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand.
Apply applicable information security procedures to maintain compliance across infrastructure applications.
Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability.
Supports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs.
Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action.
Documentation of root causes and implementation of remedies to prevent future incidents.
Installs, configures and troubleshoots Application(s) used to support IT Services.
Acts as third level resources for Collaboration application(s).
Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution.
On-Call support responsibilities (coverage nights & weekends).
Qualification
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Required
2 to 4+ years’ experience with Microsoft Lync/Skype/Teams (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice).
2+ years Microsoft PowerShell and scripting technologies.
Experience with monitoring technologies (Splunk, SCOM, SiteScope).
Solid understanding of Active Directory, Server, Database (SQL); and networking & voice technologies.
Preferred
Telephony and network experience.
ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus.
Company
Tata Consultancy Services
Tata Consultancy Services is a multinational information technology services, business solutions and consulting company based in India.
10,001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (6766)
2022 (10550)
2021 (11696)
2020 (10701)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO· nse:TCS
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Ananth Krishnan
Chief Technology Officer
Recent News
Bangladesh Posts English
2024-04-23
Telegraph India
2024-04-15
2024-04-14
Company data provided by crunchbase
