200+ applicants

Company

Original Job Post

StreetLight · 3 days ago

Customer Success Associate

United States

Full-time

Remote

Mid Level

$80K/yr - $110K/yr

3+ years exp

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Responsibilities

Develop and execute onboarding plans for new customers and coordinate with StreetLight Product Support and Training teams to ensure new users onboard as quickly as possible

Work closely with the Customer Success team on a diverse set of transportation customers to help them successfully adopt StreetLight products, including StreetLight InSight®, for their core project needs

Implement best practices and guidelines for customer engagement (including onboarding, training, and adoption) to help meet the company’s renewal targets

Proactively manage customer engagement and adoption throughout the lifecycle of the subscription

Use available tools to analyze subscription usage, identify adoption issues, and develop engagement strategies to reduce churn

Develop and maintain proficiency and knowledge of StreetLight products, including StreetLight InSight®, to engage and guide customers in drawing value from their purchases

Develop customer-segment plans to enable ongoing learning opportunities related to the use of Big Data for transportation and additional ways to use the StreetLight InSight® analytics platform and other StreetLight products

Partner with colleagues on the Customer Success team to ensure customers achieve a return on investment for their subscriptions

Serve as a voice of the customer in sharing product feedback and facilitate opportunities for customers to interact with StreetLight’s Product team

Interface with other functional groups, project teams and internal stakeholders to effectively resolve issues and remove barriers toward adoption and value-generation

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Transportation planningTransportation engineeringData analysisAnalytical toolsPattern identificationSaaS toolsTeam sellingBig picture thinkingUser needs understandingProblem-solvingCollaborationCommunicationFlexibilityTeam-orientedTime managementPrioritizationAgency Experience

Required

3+ years of experience in transportation planning or transportation engineering at a public sector agency or consulting firm, or in a customer facing role in a mobility company

Bachelor's degree required

Comfortable working with data, using analytical tools, and identifying patterns. Bonus for SaaS tools

Ability to work in a fast-paced environment where time/task management and prioritization are essential skills

Strong collaboration skills and the ability to work in a team selling environment

Team-oriented, flexible, and able to see the “big picture” - because our entire team must work together effectively to achieve the team goals and for StreetLight to be successful

Excellent communication skills - written and verbal

Comfortable presenting to large audiences, virtually and occasionally in-person

Quick learner with problem-solving abilities and a strong understanding of user needs

Must be willing and able to travel regularly as needed to achieve objectives, typically a few times a quarter

Preferred

Previous experience working at a transportation engineering or planning firm or agency is helpful to succeed in the role and is desired

Benefits

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

401k plan

Deferred compensation plan

Executive Deferral Plan

17 days of vacation per year

Seven paid holidays

Floating holidays

Caregiver leave

Opportunity to purchase company stock

Performance discretionary bonus

Company

StreetLight

StreetLight, a subsidiary of Jacobs, pioneered the use of Big Data analytics to shed light on how people, goods, and services move, empowering smarter, data-driven transportation decisions.

Founded in 2012

San Francisco, California, USA

51-200 employees

http://www.streetlightdata.com

H1B Sponsorship

StreetLight has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (2)

2022 (5)

2021 (3)

2020 (2)