Primerica · 3 days ago

Customer Service Representative - Client Services

Duluth, GA

Full-time

Remote

Entry Level

$28K/yr - $32K/yr

1+ years exp

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ConsultingFinancial Services

Growth Opportunities

Insider Connection @Primerica

Discover valuable connections within the company who might provide insights and potential referrals.
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Responsibilities

Deliver exemplary customer service to Primerica term life policyholders and agents.

Address verbal and written inquiries pertaining to term life insurance policies.

Assist clients with questions regarding billing, policy coverage, underwriting, or contract changes.

Identify concerns, ask appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly.

Perform corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary.

Recognize priority situations and understand when to notify appropriate parties.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer serviceCall center experienceInsurance knowledgeMicrosoft WordVerbal communicationProfessional communicationWritten communicationAttention to detail