125 applicants

Company

Original Job Post

MongoDB · 4 days ago

Cloud Operations Engineer, FedRamp

New York, NY

Full-time

Hybrid

Mid Level

$90K/yr - $176K/yr

2+ years exp

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Responsibilities

Successfully coordinate and collaborate with a global team of Cloud Operations Engineers who ensure uptime guarantees to Atlas customers

Help scale the Cloud Operations Engineering team by implementing new processes and tools

Assist in scoping, designing, and deploying systems to reduce Mean Time to Resolve for customer incidents

Monitor and detect emerging customer-facing incidents on the Atlas platform for proactive resolution

Automate routine monitoring and troubleshooting tasks

Diagnose live incidents, differentiate platform issues from usage issues, and resolve them

Perform root cause analysis post-incident recovery and suggest preventive measures

Contribute to documentation of corner case scenarios, troubleshooting workflows, and SOPs

Identify areas for improvement in management applications powering the Atlas infrastructure

Inform executive leadership of major outages

Handle short-term customer incidents in coordination with the team

Work First Shift: 7am - 4pm EST

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

DevOpsSRECloud OperationsLinux System AdministrationConfigurationTroubleshootingMonitoringPerformance AnalysisDatabase OperationsNetworking TechnologiesAmazon Web ServicesGCPAzureWeb TechnologiesScriptingCS/CE DegreeProgramming LanguagesPager Duty RotationsProblem-SolvingCommunicationAdaptabilityContinuous Learning

Required

2+ years experience with being an on call DevOps, SRE, or Cloud Operations engineer

Expertise with Linux system administration, configuration, troubleshooting

Experience in monitoring, system performance data collection and analysis, and reporting

Knowledge of database operations and concepts

Expertise with networking technologies like DNS, TCP/IP, etc

Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)

Knowledgeable about a wide range of web and internet technologies

Capability to write small programs/scripts to solve both short-term systems problems

A CS/CE degree or equivalent experience

At least 1 of the following programming languages: Java, Go, Python, Javascript

A keen interest in learning new things

Be a US Person on US soil (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee living and working in the United States)

Willingness and ability to participate in pager duty rotations during nights, weekends and holidays (approximately one out of every six weeks), at least during an initial ramping period (and potentially permanently)