200+ applicants

Company

Original Job Post

Nordic Global · 2 days ago

Senior Platform Engineer

United States

Full-time

Remote

Senior Level

4+ years exp

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Information ServicesInformation Technology

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Responsibilities

Performing expert-level troubleshooting and problem-solving of automations using UIPath and other automation tools

Assist the Digital Health Leadership team with solution design and tech architecture for automation

Fulfilling automation requests from clients by performing issue analysis within their applications and across other integrated applications and systems, translating needs into detailed requirement specifications, performing automation build and testing, and creating detailed product documentation

Work with leadership to develop detailed requirement specifications including estimated work effort

Managing assigned tasks related to the design, build, and testing of automation, maintaining a high standard of service for all customer requests.

Providing updates for and participating as needed in weekly status calls with customers, including updates on the helpdesk ticketing system function, requests processed, and issues solved

Document and communicate technical issues and translate technical issues into step-by-step resolutions for customer counterparts and internal Nordic team members

Participating in upgrades and performing testing as needed

Continuously improving process and internal support documents

Assisting in the improvement of workflows and processes

Mentoring Application Analysts and being a knowledge lead for team members

Participating in continuous learning opportunities to grow solution expertise

Maximizing team productivity and operational metrics

Coordinating and forecasting work while planning accordingly

Qualification

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Deploying AutomationUIPath AutomationMicrosoft OfficeAgile Model ExperienceProblem-Solving Communication Customer Service Attention to Detail Organize Work Independently Work in a Team EnvironmentUIPath RPA Certification

Required

Bachelor’s degree or equivalent experience required

4+ years’ experience in building and deploying automation required

Certification or experience with building automation on UIPath

Demonstrated ability to seek out, analyze, and solve novel problems

Excellent communication skills, written and verbal

Strong customer service skills

Proficient with Microsoft Office applications

Strong attention to detail and ability to organize

Ability to work independently and within a team environment

Experience working in an Agile model

Preferred

UIPath RPA associate or advanced RPA developer certification preferred

Company

Nordic Global

Nordic Global is an information technology company.

Founded in 2010

Louisville, Kentucky, USA

1,001-5,000 employees

https://www.nordicglobal.com

H1B Sponsorship

Nordic Global has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2022 (3)