Infor · 4 days ago

Manager, Customer Success

United States

Full-time

Remote

Mid Level

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Information and Communications Technology (ICT)Information Services

Work & Life Balance

Insider Connection @Infor

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Focus on Infor Compass customers, Hospitality, and other industries.

Effectively network and expand relationships with senior business sponsors to understand and execute against customer’s business goals and objectives.

Identify risks to the customer in achieving their stated business goals and develop a risk mitigation plan.

Evangelize capabilities of Infor applications, including Best Practices and Optimization of Human Resources, Supply Chain, or Finance business processes.

Schedule regular meetings with customers to understand ongoing challenges and advise on corrective action.

Setup Executive Business Reviews to revisit customer’s business goals.

Qualification

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Customer SuccessSoftware IndustrySaaSProject ManagementImplementation ManagementManagement ExperienceGlobal Organizations