Be an early applicantLess than 25 applicants

Company

Original Job Post

Atrius Health · 4 days ago

Operations Access Analyst II

Newton, MA

Full-time

Onsite

Mid Level

3+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Health CareHealth Diagnostics

Insider Connection @Atrius Health

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Under general supervision, provides functional and technical support for the schedule templates within Epic.

Serves as a liaison between service line operations and IT to coordinate and help improve access and capacity for each service line.

Gathers and compiles information and reports from multiple systems and departments to identify access barriers related to templates and Epic decision trees.

Understands and assists with a wide range of duties pertaining to building provider’s scheduling templates and performs in-depth analysis of template management workflows and auditing.

Responsible for oversight and implementation of template modifications and scheduling operations.

Processes information and maintains reports.

Prepares and creates written documentation for all changes to systems.

Serves as first line of support to users in the Service Line, provides education and ongoing communication.

Performs access analysis and considers the business implications of the application of Cadence and template updates to the current business environment.

Understands and assists with creating and building workflows within the area of focus as well as any overlapping processes.

Independently plans approach to work assignments.

Primary duties require independent judgment and decision-making on matters of significance, but would seek guidance of higher level staff on significantly complex issues.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Epic softwareProvider templates managementSystem buildAnalytical troubleshootingProject managementIndustry regulationsWorkflow solutionsComputer skillsMs office proficiencyDatabase software knowledgeProblem-solvingCommunicationCreativityTeam playerCustomer serviceTime managementEpic CadenceMS VisioMS Access

Required

High school diploma (or equivalent education, training or experience)

Experience typically acquired through three to five years of experience with Epic Software OR a demonstrated ability in the past to meet the requirements listed in this position required

Experience managing provider templates in Epic and a demonstrated ability in the past to meet the requirements listed in this position required

Basic ability to utilize and understand the application to support operations, with heavy mentoring and supervisory oversight

Knowledge of the integrated Epic system, effective at performing system build without step-by-step instruction, ability to perform analytical and technical troubleshooting and implement solutions required

Well versed in industry rules and regulations required

Basic project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan) required

Excellent communication and follow-up skills required

Ability to communicate effectively, written and verbal, required

A wide degree of creativity and latitude

Good working relationships and interactions with business partners

Actively investigates and pursues solutions that are outside the realm of previous experience required

Manages multiple projects and deadlines concurrently required

Meet all deadlines required

Utilizes online and written materials to determine application and workflow solutions for organizational challenges

Functions effectively as a team player who consistently meets expectations of internal and external customers while maintaining appropriate personal and professional interactions

Provides excellent customer service, finding creative ways to avoid saying “no” while compromising with and educating users

Skilled in use of computer required

Knowledge of Word, Excel, PowerPoint, and internet and database software required