36 applicants
ReSound · 4 days ago
Consumer Relations Specialist
Bloomington, MN
Full-time
Remote
Entry Level
1+ years exp
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Insider Connection @ReSound
Responsibilities
Handle consumer inquiries via phone and email regarding manufacturer policies and product information.
Direct consumers to Hearing Care Professionals for answers to their inquiries as appropriate.
Research inquiries by consumers regarding history of hearing aids, accessories, and parts.
Perform outbound calls to consumers who require follow-up on inquiries.
Provide referrals for Hearing Care Professional using company systems.
Collaborate with local customer facing departments as necessary to resolve consumer issues and maintain positive customer relationships.
Collaborate with international subsidiaries and approved ReSound distributors to help consumers identify Hearing Care Professionals outside the US.
Document all consumer interactions in systems designated by the company.
Projects as assigned
Qualification
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Required
High school diploma or equivalent required.
1 – 2 years proven customer service experience
Ability to effectively communicate information and respond to questions from internal and external customers both verbally and via email
Preferred
Experience in effective de-escalation and call management in diverse situations
Ability to adapt and navigate through diverse customer personalities
Hearing aid manufacturing and/or industry experience
Working knowledge of Saleforce.com
Company
ReSound
At ReSound, people with hearing loss are at the heart of everything we do.
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$10.77M2015-10-09IPO· neeq:833721
2014-06-16Series A· $5.97M
2011-08-26Angel· $4.56M
Leadership Team
Rich Swanson
Chief Operating Officer
Recent News
Business Journals
2023-01-27
Company data provided by crunchbase
