ChannelEngine · 4 days ago

Senior Customer Success Manager

New York, NY

Full-time

Hybrid

Senior Level

5+ years exp

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Hiring Manager

Szabina Miholics

Insider Connection @ChannelEngine

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Responsibilities

Partner with customers to help them succeed using the ChannelEngine platform.

Maintain and develop long-lasting relationships with customers by understanding their needs, goals, and challenges.

Work closely with customers to develop their success plans and guide them to achieve their growth plans and key milestones.

Collaborate with different departments within ChannelEngine to relay customer feedback and ensure their needs are understood.

Analyze customer data and proactively advise customers based on it to help drive their growth.

Use ecommerce knowledge and strategic thinking to ensure customers succeed on multiple marketplaces.

Qualification

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Marketplace ManagementEcommerce ManagementCustomer Success ManagementAccount ManagementEnterprise Key Account ManagementPortfolio ARR GrowthEcommerce ExperienceSuccess PlanningEnglish ProficiencyLocation ProximityProblem-SolvingCommunicationInterpersonal SkillsBilingual