Zocdoc · 4 days ago

Customer Success Manager

New York, NY

Full-time

Hybrid

Entry Level

$30.29/hr - $34.38/hr

1+ years exp

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Health CareMedical

Insider Connection @Zocdoc

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Driving practice performance by effectively communicating feature value and handling objections to maintain setup and increase buy-in.

Influencing providers to deepen their partnership with Zocdoc, including driving existing patients bookings and new feature adoption.

Being an expert on products in Zocdoc and making tailored recommendations to practices to improve setup on your accounts.

Using effective time management and account prioritization for consistent client outreach throughout your accounts.

Optimizing customer accounts by improving engagement, adoption, and overall realized value.

Proactively identifying and resolving issues that could affect customer satisfaction and buy-in.

Working closely with local sales and other teams across the business to optimize your accounts.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SalesOnboardingCustomer successAccount managementSalesforceCRM workflow toolsDynamic environmentCommunicationInterpersonalAttention to detailOrganizedQuick learnerProblem-solvingIssue resolutionThinking on feet