Cloudflare · 2 days ago
Senior Customer Success Manager - Strategic
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Responsibilities
Manage the customer life cycle including contract renewal
Work with your account teams to plan and execute long term account plans to facilitate retention and growth via product and new business unit expansion
Develop and maintain long-term relationships with stakeholders in your account portfolio.
Work cross-functionally with Product, Engineering, SRE, Marketing and other teams to resolve customer business issues and work towards their stated goals.
Manage customer feedback and product needs by providing feature requests to internal partner teams.
Qualification
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Required
Bachelor's degree required. Masters is a plus.
8+ years of experience in a Customer Success/Account Management role [servicing enterprise accounts].
Strong understanding of computer networking and “how the internet works.”
Experience in cloud security and/or performance industries.
Experience with project management, account portfolio planning and prioritization.
Ability to prioritize, multi-task, and perform effectively under pressure.
Strong phone and interpersonal communication skills (verbal and written) as well as organizational skills.
Track record of successful planning and execution of Executive Business Reviews.
Understanding of application, server, and network security a plus.
Company
Cloudflare
Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online.
Funding
Current Stage
Public CompanyTotal Funding
$332.2MKey Investors
Franklin TempletonFidelityUnion Square Ventures
2019-09-12IPO· nyse:NET
2019-03-12Series E· $150M
2017-08-21Secondary Market· Undisclosed
Recent News
2024-06-05
2024-06-05
2024-06-03
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