200+ applicants

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Company

Original Job Post

Boostlingo · 5 days ago

Account Manager

Austin, TX

Full-time

Onsite

Mid Level

2+ years exp

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Responsibilities

Build and maintain strong, long-lasting customer relationships while increasing the retention and growth of Boostlingo's most valuable customers.

Facilitate account setup, implementation, training, and ongoing account review and modification.

Execute all phases of the post-sales client lifecycle, including ownership of a revenue quota, negotiation of renewals and upsells, and strategic account management.

Develop strategies to expand engagement and enable adoption.

Build initiatives with customers to expand product awareness and identify new opportunities for growth.

Conduct frequent reviews with accounts to determine customer satisfaction, risk, and drive KPI's.

Achieve or exceed monthly quotas and/or targets

Support the expansion and renewal opportunities.

Assist with the renewal process for annual renewal of accounts.

Manage the steps of the onboarding process with the customer including, but not limited to, account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities.

Coordinate with technical support for technically complex questions.

Monitor customer usage, adoption, and customer health metrics.

Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from Boostlingo

Negotiate with customers on opportunities to prevent churn and secure optimal terms.

Employ pricing strategies that meet the Boostlingo's standards, policies, and procedures.

Generate pricing quotes for renewals, add-ons, and upsells.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account managementEnterprise healthcare client accounts managementFluent in englishOther languagesData analysisWebinarsGroup callsZoomMs office suiteJiraConfluenceProject managementProblem-solvingAdaptivity to changeCustomer-focused mindset create structure communication skillsDrivenSelf-motivatedEnthusiasticBias for action analytical skills communicatorActive listening skills

Required

Bachelor's degree in business administration, Finance, or related field preferred

At least 2-3 years of software Account Management roles required

Experience managing enterprise healthcare client accounts

Independent problem-solving skills and adaptivity to change

Customer-focused mindset; delivering solutions based on customer needs

Ability to create structure in ambiguous situations

Excellent verbal and written communications skills

Fluent spoken and written English, other languages is a plus!

Driven, self-motivated, enthusiastic and with a bias for action

Strong analytical skills, with the ability to translate data into insights

Facilitate onboarding webinars and group calls with Boostlingo's customers via Zoom

Good communicator with active listening skills, comfortable communicating in high-stress environments

Demonstrated fluency in tools like MS Office Suite, JIRA, and Confluence

Experience working with cross-functional teams and leading projects to delivery

Benefits

Comprehensive health, dental, and vision insurance plans

Retirement savings plan

Flexible work hours and the option for remote work

Professional development opportunities

Collaborative and supportive work culture

Company

Boostlingo

Boostlingo is a language software and technology focused on defining and developing the interpretation technology solutions.

Founded in 2016

San Francisco, California, USA

51-200 employees

https://www.boostlingo.com/

H1B Sponsorship

Boostlingo has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2022 (1)

2020 (1)