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Company

Original Job Post

Juniper Networks · 3 days ago

Resident Engineer Staff

Dallas, TX

Full-time

Onsite

Senior Level

$125K/yr - $180K/yr

8+ years exp

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Communication HardwareDevOps

H1B Sponsorship

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Hiring Manager

Angie H.

Insider Connection @Juniper Networks

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Responsibilities

Take ownership of customer issues and ensure prompt service restoration using a systematic problem-solving approach.

Work closely with other Global Services teams to understand customer networks and provide solutions.

Replicate customer environments in the lab and collaborate with engineering teams for bug fixes.

Provide support for technical escalations and engage in communication with customers.

Develop and maintain skills in core products and technologies, contribute to technical documentation, and suggest opportunities for team improvement.

Assist with network upgrades and maintenance, travel to customer sites as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Implementation experienceCustomer alignmentJUNOS CLIJuniper hardwareRouting protocolsMPLSScripting languagesAutomation frameworksFault isolationNetwork upgradesCustomer educationProblem-solvingHard-workingEffective communicationStakeholder communicationAnalytical skillsTime management

Required

8+ years of implementation and operational experience in large-scale IP networks.

Understand & fully align with the customer’s business requirements.

Experience as a Professional Services Engineer, Consultant, or TAC/operations Engineering

JUNOS Switching & Routing CLI experience.

Understanding of Juniper hardware MX, PTX, EX, and QFXs.

JNCIS, JNCIP, JNCIE, CCNP, CCIE a strong plus.

Experience with core routing BGP, OSPF, ISIS protocols.

Experience with MPLS, VPLS, L2VPNs.

Experience with design and/or deployment of routing and switching products within the Customer infrastructure.

IPv6, Multicast, L3VPNs, L2Circuits

Prior experience with scripting or programming languages including Python, SLAX, and NETCONF, and experience with automation frameworks such as Puppet, Chef, Ansible, or others, all a plus.

Experience in fault isolation logic and techniques.

Exercises independent judgment to resolve significant and unique customer problems.

Works closely with engineering, other support teams, and the customer to develop useful solutions and workarounds.

Effective stakeholder communication during escalations at technical and management level.

Strong analytical skills to evaluate complex multivariate problems and find a systematic approach to gain a quick resolution, often under duress.

Ability to communicate effectively in crisis situations with all levels of an organization from Engineering/Operations audiences.

Ability to refine and translate complex requirements and execute best practice solutions.

Assist with major network upgrades/Maintenance windows or changes in the customer network.

Strong customer interface and presentation skills.

Mature and effective time-management skills.

Strong communication and follow-up skills.

Education: Bachelor of Science degree.

Customer education – TOI’s and Lunch & Learns.

Travel up to 20% to customer sites for operations reviews, TOI’s, and required meetings.

Benefits

Medical benefits

401(k) eligibility

Vacation

Sick time

Parental leave

Company

Juniper Networks

Glassdoor

4.2

Juniper Networks is a networking company that markets and develops networking products for enterprise companies.

Founded in 1996

Sunnyvale, California, USA

5,001-10,000 employees

http://www.juniper.net

H1B Sponsorship

Juniper Networks has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (259)

2022 (315)

2021 (370)

2020 (295)