200+ applicants

Company

Original Job Post

Collective Health · 2 days ago

Vice President, Client Success

United States

Full-time

Remote

Executive

$220K/yr - $275K/yr

15+ years exp

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Responsibilities

Lead Client Success organization, including Directors and Strategic Account Executives, to drive engagement and high performance in client service as they manage annual renewals and upsell products.

Be a senior, strategic voice and trusted advisor in client and channel relationship management, particularly with leadership contacts.

Ensure the team is prepared to deliver results as we scale the business to double in size every year or two.

Evaluate existing client success operations and drive improvements to processes, metrics, and performance.

Inspire and mentor a team of Client Success members including the hiring and retention of top talent while continuing to grow an existing customer success organization.

Deploy and oversee disciplined client management strategies across the entire customer base that revolve around building enduring relationships with clients.

Partner with Sales Leadership to develop strategies and goals around upsells and renewals resulting in a positive impact on customer lifetime value.

Exude self-motivated ownership of metric-driven results, continually acting with a sense of urgency to ensure that results are attained, if not exceeded.

Lead account team activities, including coordination of learning opportunities, insights across market segments, and best practices in client service.

De-escalate and resolve complex client situations both internally and externally.

Work cross-functionally to deliver client impact and quality outcomes as a senior strategic partner on large projects like our value story, transparency strategy, and reporting strategy.

Provide feedback to product, member services, and marketing teams for continuous improvement of the company’s products and service offerings.

Promote a culture of learning and continuous improvement.

Champion perpetual change within Collective Health, to ensure that we anticipate market trends and offer industry-leading products and services.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account managementClient successHealthcare administrationInsuranceProduct positioningSalesIntegrationsCustomer experience managementData analysisBenefits consultantsHealth benefits ecosystemLeadershipStrategic thinkingProblem-solvingCommunicationRelationship-buildingCollaborativePassion

Required

15+ years in account management/client success (10 years of leadership experience)

Strong knowledge of healthcare administration, benefits, insurance, technology, or related domains.

Comprehensive expertise in product positioning, sales, and integrations.

Experience and proven success in scaling client success organizations.

Proven customer experience management across stakeholders.

Lead the organization in leveraging data analysis to drive strategic decisions, fostering a culture of excellence across teams.

Strong leadership, strategic thinking, and problem-solving skills.

Experience with benefits consultants and health benefits ecosystem.

Excellent communication and relationship-building skills.

Ability to thrive in a collaborative, startup environment.

Passion for changing healthcare.

Benefits

Health Insurance

401k

Paid Time Off

Company

Collective Health

Glassdoor

3.8

Collective Health is a modern TPA integrating plan admin, navigation and advocacy to deliver a better health benefits experience for all.

Founded in 2013

San Francisco, California, USA

501-1,000 employees

http://collectivehealth.com

H1B Sponsorship

Collective Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (6)

2022 (22)

2021 (22)

2020 (12)