200+ applicants

Company

Original Job Post

NCM Associates · 1 week ago

Salesforce Administrator II

Kansas City, MO

Full-time

Onsite

Mid, Senior Level

5+ years exp

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Responsibilities

Business Process Improvement: Identify and recommend Salesforce solutions to improve business processes and operations, ensuring the organization leverages the platform effectively to meet strategic goals.

User Training: Conduct training sessions for end users on using Salesforce.

Requirements Documentation: Create and document application requirements by working closely with stakeholders in the Data Quality Lifecycle.

Technical Troubleshooting: Resolve complex Salesforce technical and data issues and escalate when necessary.

System Problem Management: Log and track identified system problems through resolution.

Development Support: Assist the Salesforce development team by managing user setup, maintaining profiles/roles, and customizing objects, fields, page layouts, and validations.

Documentation: Collaborate with developers to create technical documentation for existing and future applications.

Testing Initiatives: Devise test plans, create test cases, and coordinate software testing to ensure quality.

Data Management: Standardize data naming, definitions, and modeling to ensure consistency.

Reporting and Monitoring: Develop reports, dashboards, and processes to continuously monitor data quality and integrity.

System Updates: Stay informed about new Salesforce features and functionality, providing recommendations for process improvements.

Data Analysis: Develop an in-depth understanding of data interrelationships and multiple data domains to inform better decision-making.

Additional Duties: Perform other duties as deemed relevant based on experience to fulfill customer needs.

Qualification

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SalesforceAdm 201 certificationTrailhead superbadgesBusiness processesRelational databasesData integration toolsData manipulationSalesforce developmentData analysisPromptnessProblem-solvingHard-workingCommunicationAnalytical thinkingTeamworkService-orientedOwnership

Required

Minimum of 5+ years of Salesforce experience with Salesforce ADM 201 certification or Trailhead Superbadges highly preferred.

3+ years’ experience in a business-to-business (B2B) sales organization.

Strong understanding of business processes and how Salesforce can be leveraged to improve them, demonstrated through previous experience guiding and enabling business use of the system.

Strong understanding of relational databases and data integration tools (Data Loader, DemandTools).

Proficiency in manipulating large data sets and understanding related object/field functions.

Ability to analyze existing Salesforce development and recommend or implement more efficient methods.

Ability to work with new technologies and adapt to changing requirements.

Excellent verbal and written communication skills, with the ability to clearly convey information to peers, business analysts, and subject matter experts.

Strong analytical and logical thinking ability.

Must be able to work independently and as part of a team.

Requires a service-oriented mentality with a high sense of ownership of problems and projects.

Complete all responsibilities promptly and accurately to meet coworker and client needs efficiently.

Ability to stand, walk, sit, speak, hear, see, and use hands to handle objects routinely.