200+ applicants
CareMessage · 3 days ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$105K/yr - $120K/yr
3+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesHealth CareHospital
Insider Connection @CareMessage
Responsibilities
Help customers maximize the value of the product they've purchased.
Understand the customer lifecycle journey and leverage usage data to execute the Customer Success Manager (CSM) strategy.
Build relationships, perform account management, and drive health outcomes.
Use tools like Gainsight and Salesforce to document interactions with customers and manage risks.
Create content and collaborate to ensure customers have what they need.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
At least 3 years of experience as Customer Success Manager and/or Account Manager
US healthcare experience is required
Exceptional customer relationship management skills with a focus on measurable customer outcomes
Worked effectively with previous managers to navigate customer analysis, escalations and complex questions within the Customer Success team
Strong presentation, meeting facilitation, and written communication skills
Experience implementing customer solutions and educating customers on product features and benefits
A track record of achieving net revenue retention, upsells, and customer satisfaction objectives
Tools: Gainsight, Salesforce, and/Hubspot (or similar tools) experience required
Preferred
Epic or other EMR experience is preferred
Benefits
Paid parental leave for biological and adopted children
Flexible work hours; fully remote team
Equal pay for equal work
Generous medical, dental, and vision insurance for employees and their families
Health Savings Accounts and Flexible Spending Accounts
401k retirement plan
Short & long-term disability insurance
$100 per employee yearly wellness budget
PerkSpot: Instant access to discounts on products & services
Annual budget for professional and personal development
Volunteerism incorporated in onboarding and encouraged
Company
CareMessage
Social enterprise using mobile technology to make underserved populations healthier. Backed by Google, Y Combinator and others.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$19.37MKey Investors
Google.org
2020-07-15Grant· $0.25M
2017-07-01Series B· $12M
2015-01-22Series A· $6M
Leadership Team
Vineet Singal
Co-Founder and CEO
Cecilia Corral
Co-founder and VP of Product
Recent News
Draper Richards
2023-11-03
Company data provided by crunchbase
