200+ applicants

Company

Original Job Post

Akkodis · 5 days ago

Service Designer - Healthcare Debt

DC-Baltimore Area

Contract

Onsite

Mid Level

$45/hr - $45/hr

4+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

IT Services and IT Consulting

H1B Sponsorship

Actively Hiring

Hiring Manager

MANOJ ARYA

Insider Connection @Akkodis

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Gain a thorough understanding of older adults’ needs with health care debt (resulting from medical, dental, and Rx) by distilling insights from qualitative and quantitative research.

Gather, synthesize, and distill large amounts of information from multiple sources into easily consumable key insights.

Distill key themes and insights to develop personas, journey maps, and other artifacts.

Create internal and external narratives and reports based on key insights from qualitative and quantitative research and develop stories to align with older adults’ needs.

Support the team to move from analysis to action with clear, concise, and strategic recommendations.

Document organizational strengths and limitations, and collaboratively determine how these should focus our work and can be leveraged for greatest impact at scale.

Develop and maintain a program strategy roadmap to ensure all stakeholders have a shared understanding of the customer’s needs, objectives, goals, and metrics.

Occasionally support the Financial Wellbeing team with data visualizations.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Service DesignHuman-Centered DesignAnalysis ToolsStakeholder AnalysisSWOT AnalysisService BlueprintsBusiness Model CanvasJourney MappingSystems MappingQualitative ResearchQuantitative ResearchHealthcare DebtProject ManagementProblem-SolvingSensemakingCommunicationAdaptabilityCollaborationTactical DesignData AnalysisProgram StrategyData VisualizationAgileCuriousProactiveSelf-Motivated

Required

Completion of an advanced degree in design, social sciences, or a related field

3-5 years of service design or human-centered design related experience

Strong sensemaking skills, with the ability to distill large amounts of data into actionable information and to develop nuanced recommendations that take into account the needs of both potential program participants and the organization

Experience applying analysis tools/ frameworks such as stakeholder analysis, asset inventory, SWOT, service blueprints, business model canvas, and journey mapping

Experience mapping complex systems and stakeholders, with the ability to distill key pain points and insights

Excellent communication skills with the ability to synthesize findings and craft clear, concise messages for specific audiences. Comfortable and experienced engaging with individuals at any level of an organization

Knowledge of qualitative and quantitative research methodologies; curious and enjoys asking 'why'

Familiarity with or a passion for addressing healthcare debt (from health-related expenses such as medical, dental, and Rx)

Experience with service design, including early discovery stages, design, and scoping tests for new services

Strong project management skills, including the creation of detailed project plans, managing scope and competing priorities, ability to work collaboratively or independently, and resolve issues as they arise

Preferred

4-6 years of experience with strong tactical design

Familiarity with healthcare debt, medical debt, or the healthcare industry

Experience analyzing multiple data sets to find insights that translate into action steps to develop program strategy and approach

Strong communication skills to translate findings into a compelling narrative and develop visualizations to support them

Agile, curious, proactive, and self-motivated

Ability to think ahead and find creative solutions

Benefits

Medical insurance

Dental insurance

Vision insurance

Term life insurance

Short-term disability insurance

Additional voluntary benefits

Commuter benefits

401K plan

Paid Sick Leave

Holiday pay

Company

Akkodis

Glassdoor

3.3

Akkodis is a digital engineering company and Smart Industry leader.

10,001+ employees

https://www.akkodis.com

H1B Sponsorship

Akkodis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (59)