43 applicants

Company

Original Job Post

Ascensus · 5 days ago

Operations Associate

United States

Full-time

Onsite

Entry Level

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ConsultingRetirement

H1B Sponsorship

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Responsibilities

Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus

Ensure timely and accurate routing of transactions to DCS internal groups

Assist with internal mailings, including research on available resources

Provide input to Management on client issues and escalated potential risks

Monitor queries throughout the day to ensure timely routing to department units

Achieve service level goals for all product lines of business

Research and resolve documentation or client requests as assigned

Provide feedback/solutions to manager to minimize risk and improve processes

Resolve internal and external client issues by responding to all correspondence within communicated service level timeframe

Represent Ascensus in a professional manner through use of professional format and tone in verbal and written correspondence

Meet expectations of the job by attendance and punctuality

Consistently provide a high level of Customer Service while communicating and coordinating with internal/external business units to assist in issue resolution

Overtime may be required to meet business needs (weekdays / weekends)

Perform other duties as assigned

Qualification

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PcMs officeProblem-solvingHard-workingDetail-orientedOrganizationalTime managementAnalyticalTeamworkCommunicationImaging Systems

Required

High School Diploma

Experience with PCs and MS Office software applications

Detail oriented with strong organizational and time management skills required

Ability to handle multiple priorities and meet deadlines in a fast-paced high-stressed environment

Excellent analytical skills

Ability to lift up to 50 lbs.

Ability to work in a team environment to ensure common goal of providing exceptional customer service

Ability to work overtime and meet the needs of cyclical trends of the business organization

Ability to escalate issues to appropriate levels within the organization

Ability to communicate effectively (clear, concise, professionally) with all levels within the Ascensus organization

Ability to handle multiple priorities and deadlines

Preferred

Knowledge of imaging systems

Company

Ascensus

Glassdoor

3.5

Ascensus delivers high-quality solutions for every segment of the retirement plan marketplace.

Founded in 1980

Dresher, Pennsylvania, USA

5,001-10,000 employees

https://www2.ascensus.com/

H1B Sponsorship

Ascensus has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (8)

2022 (17)

2021 (13)

2020 (21)