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Company

Original Job Post

Microsoft · 5 days ago

Azure Success Manager - Community Leader

USA

Full-time

Onsite

Senior Level

$95K/yr - $184K/yr

4+ years exp

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Responsibilities

Manage a global community of Azure Success Managers in developing consistent best practices to operate the function and drive consistency in each region and globally. Develop set of processes, guidelines, mechanisms, user groups, deliverables to enable the community to be successful

Conduct monthly forums to share information and generate new ideas that will result in continued optimization of the community

Work closely with reporting resources, product management resources and global coo community to drive delivery excellence in the ASM function

Cater the community focus towards key KPIs for the ASM role and drive accountability by region

Content Creation and Delivery: With minimal supervision, contributes to creating, managing, and delivering content (e.g., blog posts, videos, images) for channels for a product(s). Partners with other teams (e.g., Art, Marketing, Public Relations) to obtain relevant assets for content creation...

Customer Experience: Contributes to enforcing and upholding established user guidelines, banning and/or reprimanding users as necessary, seeking guidance when appropriate for official community channels. Fosters and curates a positive, healthy community...

Relationship Management: Under minimal supervision, coordinates and collaborates with internal stakeholders (e.g., Corporate, External, and Legal Affairs [CELA], Engineering, Art, Marketing) to mutually share relevant findings, align on needs and requirements, deep dive on product features...

Customer Research and Reporting: With minimal supervision, contributes to customer research for a product(s) through multiple methods (e.g., user research, focus groups, social listening, telemetries) to identify and leverage community trends (both positive and negative) and community feedback...

Early Access Program Management: Contributes to drafting daily communications and status updates to beta/flighting participants with minimal oversight. Gives status updates to beta/flighting participants on known issues. Contributes to participant selection for closed beta opportunities with minimal supervision...

Qualification

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Equivalent Experience

Required

Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement

Equivalent experience

Company

Microsoft

Glassdoor

4.3

Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.

Founded in 1975

Redmond, Washington, USA

10,001+ employees

https://www.microsoft.com

H1B Sponsorship

Microsoft has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (5862)

2022 (11005)

2021 (8174)

2020 (6856)