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ABI Document Support Services · 3 days ago
Data Entry Specialist
Tomball, TX
Full-time
Onsite
Entry Level
1+ years exp
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Insider Connection @ABI Document Support Services
Responsibilities
Call and establish the lines of communication with custodians of record based on order priority
Make regular and persistent phone calls and/or other means of contact with each custodian to complete each order timely
Escalate the level of communication (intensity) with custodian as order approaches due date and send proper notices to each location to elicit production of records in accordance with ABI procedure
Enter viewable and non-viewable updates into the ABI computer system to document all conversations with custodians, all progress of orders, and all tracking of orders. (documented due diligence)
Maintain an organized rotation of all work orders in possession to ensure orders are called according to priority (generally by due date)
Provide quality control for all incoming records when matching to a work order. (i.e. record subject identifying information and type of records requested vs. what was received)
Schedule field jobs accurately and completely. Each appointment requires information verification (address, copy times, contact name). (All items being requested by the client should be expressed to the custodian prior to setting appointments)
Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of the ABI spreadsheet
Route work orders to appropriate departments in a timely manner
Create offsite orders accurately after verifying all information
Close and forward orders when necessary
Enter all film breakdowns accurately per ABI protocol
Qualification
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Required
Prior work experience in customer service, a call center, medical, legal, or insurance claims office.
Level II requires 1 year within a Document Retrieval position and/or equivalent experience.
Good understanding of the organization’s goals and objectives.
Excellent telephone communication skills.
Highly self motivated and self directed.
Ability to absorb new ideas and concepts quickly.
Introductory analytical, problem-solving abilities and decision making abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Introductory written, interpersonal and organizational skills.
Some understanding of the internal processes of medical facilities and med-legal terminology.
Multi-tasking skills essential
Ability to type 35 wpm
Preferred
Bi-lingual a plus
Benefits
Medical
Vision
Dental
Paid time off
401k
Company
ABI Document Support Services
ABI is a national provider of record retrieval, document management and electronic summary services to the property and casualty insurance.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2016-01-13Acquired· by ExamWorks
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