LHH · 3 days ago

Customer Success Manager

NYC Metro Area

Full-time

Onsite

Mid Level

$110K/yr - $150K/yr

3+ years exp

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Hiring Manager

Olivia Elsaesser

Insider Connection @LHH

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Manage customer relationships and understand their needs to adapt solutions for client success.

Focus on customer advocacy and outcome-driven success.

Demonstrate strong communication, organization, presentation, data analysis, problem-solving, time management, relationship building, managing a diverse book of business, and project management skills.

Utilize knowledge of legal operations, Salesforce, JIRA, and Zendesk. Knowledge of SaaS is a plus.

Qualification

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Software DevelopmentData analysisManaging a Diverse book of BusinessProject ManagementCommunicationOrganizationPresentationProblem-solvingTime managementRelationship buildingLegal OperationsSalesforceJIRAZendeskSaaS